Terms & Conditions
1. Seller and scope
These terms apply to consumer purchases of Discover The Netherlands! made directly from Joop K. de Vries through discoverthenetherlands.nl or by email.
Joop K. de Vries
Hospeslaan 51, 2015 GJ Haarlem, The Netherlands
Email: joop@joopkdevries.nl
Telephone: +31 6 51 31 11 74
Chamber of Commerce number: 02056909
VAT identification number: NL001561440B85
Purchases from other retailers are subject to their terms. Business orders are agreed separately.
2. Orders and payment
Before you order, we provide information about the product, price, shipping charges, payment methods and delivery period. Prices are in euros and include applicable VAT. The total amount and any discounts are shown before you place your order.
A contract is formed when you submit your order using the checkout button that clearly indicates an obligation to pay, or when you accept our quotation by email. We confirm your order by email. Obvious errors that you could reasonably have recognised as errors are not binding on us.
You pay using the payment method and within the payment period specified before ordering. Online payments are processed on a secure payment page by Stripe.
Discount codes are subject to the conditions stated with the promotion. Enter your code before completing your order.
3. Delivery
Online orders are currently delivered only to addresses in the Netherlands. For delivery to another country, email us before ordering. We agree separately on availability, charges and the delivery period.
We deliver within the period specified before ordering or, if no period is specified, within 30 days of entering into the contract. We inform you of any delay. You may give us a reasonable additional period to deliver. If we still fail to deliver, you may terminate the contract. No additional period is required where the law permits immediate termination. Following termination, we refund payments received without undue delay.
We bear the risk of loss or damage until you, or a person you designate other than the carrier, receives the order.
4. Withdrawal and returns
You may withdraw from your purchase without giving a reason until 14 days after the day on which you, or a person you designate other than the carrier, receives the game. If a single order is delivered in separate shipments, this period begins after receipt of the last item. You may also withdraw before delivery.
Notify us of your decision to withdraw before the withdrawal period expires. You may do so through Cancel my purchase on our website, by email or by post to the address above. You may use the model withdrawal form on that page, but this is not compulsory. We acknowledge online withdrawals by email without delay.
Send the game back to the address above within 14 days of notifying us of your withdrawal. You bear the direct cost of returning the game to us. Package it securely and retain proof of posting.
You may inspect and assess the game as you would in a shop. You are liable only for any diminished value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. Merely opening the packaging does not remove your right of withdrawal.
We refund the purchase price of the returned products. If you withdraw from the entire order, we also refund the original delivery charges for shipping the order to you, up to the cost of our least expensive standard delivery option. Additional charges for a more expensive delivery option are not refunded. If you withdraw from only part of the order, the original delivery charges are not refunded.
We refund you within 14 days of receiving your withdrawal notice, using the same means of payment unless you expressly agree otherwise. We do not charge refund fees. We may withhold reimbursement until we have received the products or you have supplied evidence of having sent them back, whichever occurs first.
5. Statutory guarantee and complaints
You are entitled to a product that conforms to the contract and meets the standards you may reasonably expect under applicable law.
If your game is damaged, incomplete or otherwise defective, contact us. Your statutory rights include repair or replacement free of charge and, where the legal conditions are met, a price reduction or termination of the contract with a refund. We bear any necessary return costs for a valid claim concerning a defect. The withdrawal period does not limit these rights.
Send complaints to joop@joopkdevries.nl. We respond within 14 days. If resolution takes longer, we explain the next steps and when you can expect a resolution.
6. Privacy and applicable law
Our Privacy Statement explains how we process personal data.
Dutch law applies. Consumers also retain the protection of any mandatory legal provisions applicable in their country of habitual residence. Disputes may be brought before the court having jurisdiction under applicable law.
The version of these terms provided when you place your order applies to your purchase. Nothing in these terms limits your mandatory statutory rights.